Refund policy

Order Cancellation & Modification Policy

Once an order has been placed, it cannot be canceled, edited, or modified after submission, including adding items, changing items, or applying discount codes after the order has been placed. 

You can always contact us at hscreationsandmore@gmail.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In order to provide refund or replacement of damaged products you must first have taken photos of package upon arrival, photos of each individual bag inside the package front and back as well as the invoice. No refund or replacement will be given without these items ready and available to email to us at hscreationandmore@gmail.com. If we feel the internal product bags have been tampered with before photos were taken we have the right to refuse refund/replacement. 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Cancellations 

You must notify us within 24 hours from placement the order, via email at hscreationsandmore@gmail.com if you would like to cancel an order. Orders already in process of packing can not be canceled. Canceled orders are subject to a 5% processing fee, this will be taken from the balance due of the refund.